Desktop Application Security Guide

To protect your financial assets and personal privacy, and to ensure proper use of the Bank’s official desktop application, please strictly follow the security guidelines below to prevent potential risks:
 
Application Download: Use Only Official Channels
Download from the Official Website Only:Please ensure you download the desktop application installation file exclusively from the Bank’s official website (www.airstarbank.com). Do not download from third-party websites, app stores (non-official platforms), or unknown online links. Unofficial sources may contain malicious code or tampered software, posing serious threats to your device and account security.
Verify Installation File Detail: Before downloading, confirm that the file name matches the Bank’s official description. After installation, check the developer information to ensure it reflects the Bank’s official entity, helping you avoid counterfeit or unauthorized software.
Avoid Bundled Software: During installation, if prompted to install “recommended add-ons” (e.g., browser toolbars, game boosters), reverify the software is downloaded from official website.
 
Device and Network Environment: Ensure Basic Security Conditions
Device Usage Restrictions: We recommend using the desktop application only on personal, regularly maintained, and controlled computers (e.g., personal office or home devices). Avoid logging into your bank account on public computers (e.g., internet cafés, libraries), other people‘s devices, or idle machines. If you must use such devices temporarily, uninstall the application immediately after use and use system cleanup tools to remove all cache and configuration files to prevent sensitive data retention.
System and Antivirus Maintenance: To defend against malware, ensure your operating system (e.g., Windows 10/11, latest macOS version) and antivirus software are up to date. Perform full virus scans and patch management regularly (at least once a week) to maintain baseline security.
Network Connection Practices: Prefer private Wi-Fi networks at home or work when using the application. Avoid connecting through public Wi-Fi (e.g., in malls, airports, cafés). If public access is unavoidable, use your mobile device to create a secure hotspot for encrypted connectivity.
 
Account Login and Usage Behavior: Strengthen Authentication and Risk Awareness
Recognize the Official Entry Point: When launching the desktop application, verify that the icon design and name match the Bank’s official style (refer to screenshots on the Bank’s homepage). Before first login, compare the interface with official examples to confirm authenticity and avoid interacting with counterfeit programs.
 
Protection of Sensitive Information: Prevent Data Leakage
Do Not Store Sensitive Data Locally: Never save sensitive account information (e.g., card numbers, account passwords, SMS verification code) in the application, desktop folders, or document editors (e.g., Notepad, Word). Such data, if stolen by malware or lost with the device, could lead to serious financial risk.
Regularly Review Transaction Records: Make it a habit to check your account activity. If you suspect any unauthorized transactions or irregularities, report to the police immediately and call our 24-hour Banking hotline at +852 3718 1818 for assistance.