The Tai Po fire incident has tug at our heartstrings. Airstar Bank has promptly rolled out 3 emergency support measures to stand with the affected customers through this challenging period:
Provide a Six-Month Pre-approved Repayment Grace Period — Airstar Bank will offer a six-month pre-approved repayment grace period (including principal and interest) for affected customers, as well as waivers of related penalties and service charges, to alleviate their immediate financial pressure.
Assistance with Emergency Fund Withdrawal — Affected customers may apply for early withdrawal from time deposits and investment accounts; Airstar Bank will waive relevant fees on a case-by-case basis to ensure timely access to living expenses.
Prioritise handling bank account matters and document replacements for affected customers — Airstar Bank will assist affected customers or their family members by expediting the processing of related bank accounts, and prioritise helping them to replace banking documents,such as bank cards etc., with flexible collection or direct delivery arrangements and waive all related fees.
At the same time, Airstar Bank would like to take this opportunity to remind the public to stay vigilant at all times to prevent fraudsters from taking advantage of the situation. Whenever receiving calls that claim to be from the bank, the public should authenticate the identity of the caller and never disclose personal and bank account information, passwords, or other sensitive information to suspicious individuals.
Affected customers may contact our 24-hour hotline: +852 3718 1818 for assistance.
