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What is account password?
Account password is a security verification tool provided by the Bank and embedded within the Airstar Bank App. It serves as an identity authentication method when you log in, transfer fund or access sensitive information, helping to protect your account and transactions.
What should I consider when setting my account password?
Your account password should:
• be different from passwords used for other purposes
• not be 6 identical or consecutive numbers
• not be based on guessable information such as your name, personal telephone number or birthday ·
When should I change my password?
You are advised to change your password regularly to reduce the risk of unauthorized access. If your password has not been changed for a long time, the system will prompt you to update it. If you suspect your password has been compromised, change it immediately and notify the Bank.
How can I protect my personal information?
• Only enter personal information when necessary while using online services, and stay alert.
• Be vigilant and do not casually disclose your personal information to anyone.
• Proper dispose of documents containing personal data (e.g., letters, statements)
• Beware of social engineering attacks (e.g., impersonation of bank staff or regulators)
Why should I update my device operating systems (OS) and apps regularly?
Regularly checking for and installing official updates and security patches helps fix vulnerability in your OS or apps, preventing viruses or hacking attempts.
What internet security measures should I take?
• Encrypt stored personal data to prevent unauthorized access.
• Do not allow browsers to remember passwords or enable auto-fill features.
• Restrict access permissions on your computer to prevent data theft.
• Avoid downloading or installing illegal or unknown software to prevent malware or trojans.
• Scan external files with antivirus software before opening
• Do not click suspicious links or scan QR codes in emails, SMS or instant messages.
What should I do if I lose my device or suspect unauthorized access to my account?
Please call our Customer Service Hotline immediately on (852) 37181818.
What is biometric authentication function?
You may enable biometric authentication on your mobile device (e.g. fingerprint, Touch ID, Face ID) to log in to the our mobile app. Biometric data is stored only in your device’s secure module and is not collected by the Bank.
You should avoid using biometric authentication if you are aware or have reasonable belief that that another individual may possess identical or highly similar biometric features (e.g., identical twins). This precaution helps reduce the risk of unauthorized account access.
Can I log in with Fingerprint Authentication, Touch ID or Face ID?
Android™ users can use fingerprint authentication, while iOS users can use Touch ID or Face ID as a login method instead of the account password. Biometric authentication can also be used for transaction verification, making your experience faster and more secure. Note: Not all Android devices support this feature..
Where will my Biometric information be stored when Touch ID or Face ID is enabled?
Where you have activated the biometric authentication function in your mobile device and activate the Touch ID/Face ID authentication in the Airstar Bank Mobile App, the Mobile App will access the biometric sensor in your mobile device and obtain the necessary information to perform the authentication. The Bank does not collect your biometric credentials.
What happens when I log in using a new device?
For security reasons, facial recognition is required when logging in for the first time on a new device. Once verified, the device will be marked as trusted and future logins on the same device will not require facial recognition. Bank reminder:
• If the device is no longer in use, please go to “Me” > “Password & Security” > “Device Authorization” in the app to remove it.
• Each customer may authorize one mobile phone as a trusted device and register up to two desktop computers as common use devices; any desktop computer not logged in for more than 30 days will automatically expire and no longer be recognized as a common use device.
Why am I not receiving the SMS OTP code?
If you are not receiving SMS OTP code on your mobile phone, please try to resolve as follow:
• Check if your mobile device is suspended or your account is in arrears.
• Check whether your messages were blocked by any filtering
• Check the status of your mobile network. Messages may be delayed or fail to deliver when network reception is weak
Why do I see a security warning of other application(s) with excessive privilege?
When our detection tools identifies that certain third-party application(s) – especially those from unofficial sources – have excessive permissions (such as screen reading) when you are using our Bank's e-banking services, it may pose a risk to your online banking security. To safeguard your usage, the Bank’s mobile app will display a warning and temporarily suspend operation.
What should I do when this permission warning appears?
If you see a warning about other application(s) with excessive privilege, please disable the accessibility settings of these application(s) or uninstall them which allow you to resume using the Airstar Bank Mobile App.
How is biometric data handled?
All biometric data is encrypted and stored securely in accordance with industry standards and regulatory requirement to ensure privacy protection and prevent unauthorized access.
Is communication with authentication factors secure?
All communications involving authentication factors are fully encrypted in transit, ensuring that data remains confidential and secure during transmission.
