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Customer should remain vigilant at all times to guard against various forms of fraud and protect their properties. Fraud tactics continue to evolve. In addition to traditional phone calls, emails and SMS scams, the following methods have become increasingly common:
• Impersonation of bank or government staff via instant messaging apps (e.g. WhatsApp and WeChat);
• Phishing websites or fake mobile applications designed to steal account credentials;
• Fraudulent QR codes that redirect customers to phishing sites or fake payment platforms;
• Deepfake voice or video impersonations of bank staff, law enforcement officers, or relatives;
• Investment or virtual asset scams that lure victims with promises of “high returns.”
To strengthen anti-fraud efforts and raise public awareness, the Hong Kong Police Force has set up the Anti-Deception Coordination Centre (ADCC) under the Commercial Crime Bureau.
If you have any questions or concerns about fraud, please call ADCC's 24-hour enquiry hotline ""Anti-Scam Helpline 18222"", use the Hong Kong Police Force’s “Scameter” or “Scameter+” to verify suspicious information or visit ADCC's website for the latest modus operandi of deception and scam alerts.
If you suspect that you have disclosed personal information to suspicious personal information to suspicious third parties or may have been involved in a scam, please change your passwords immediately and contact both the Bank and the Hong Kong Police for assistance.
