Corporate Internet Banking and Corporate Token

• Log in to Corporate Internet Banking for the first time

• Can I use the “Corporate Internet Banking” service overseas?

• What is “Corporate Token”?

• How can I set the login password for "Corporate Internet Banking" and "Corporate Token"?

• If I changed my mobile phone, how can I transfer my “Corporate Token” to the new mobile phone?

• How can I change my “Corporate Token” password?

• What should I do if I forgot the “Corporate Token” password created by myself?

• What should I do if the One Time Password generated by the “Corporate Token” has been expired?

• What should I do if I didn’t receive the initial password for “Corporate Token” activation?

• My mobile phone cannot receive the SMS One Time Password for “Corporate Token” activation, what can I do?

• Will there be a charge for receiving One Time Password via SMS?

• What should I do if my mobile phone is lost or stolen?

• What should I do if my user account is locked because of entering incorrect password in the “Corporate Token” or when I login to Corporate Internet Banking for more than five times?

Corporate Account Management

• What is the maximum number of Administration users can be set at the same time?

• What is the maximum number of Normal users can be set at the same time?

• Is there monthly fee for using Corporate Internet Banking?

• Can I change the functions under “Common Functions”?

• How can I set or update the daily transaction limit for the account and user(s)?

• For some instructions/transactions, I would like to have different level of approval process. How can I set it up?

• How to suspend certain users of “Corporate Internet Banking”?

• How to suspend “Corporate Internet Banking”?

• After the “Corporate Internet Banking” service is suspended, can I login again?

• How can I change my “Corporate Internet Banking” password?

Fund Transfer

• Fund Transfer

  • What is the maximum daily transfer limit for local fund transfer on Corporate Internet Banking?

  • What types of activities will be included in the daily limit calculation for Fund Transfer?

  • What kind of Fund Transfer is supported on Corporate Internet Banking?

  • What should I do if I accidentally made a payment to a wrong party?

  • Will the payee banks perform name checking for the fund transfer initiated by me/us?

  • How can I know if the fund is debited from my account?

  • How long does the pending approval transactions will be kept in Corporate Internet Banking?

  • What is Dynamic Password?

  • How can I/we cancel the Fund Transfer Instruction?

  • What should I/we do if any suspicious events/transactions are found?

  • What should I/we do when I found a fund is transferred mistakenly to us?

  • What is the function of "Beneficiary Management"?

  • What is "Intrabank Transfer"?

  • What is the cut-off time for "Intrabank Transfer" transactions?

  • Is there a daily fund out limit for "Intrabank Transfer"?

  • What is "RTGS"?

  • What about service charges for RTGS transactions?

  • What is the cut-off time for "RTGS" transactions?

  • Can I make "RTGS" on public holidays?

  • Can I input special character in the beneficiary name field when I make outward RTGS payment to a HK local bank?

  • What is "Faster Payment System" or "FPS"?

  • Are there any charges for "FPS"?

  • When will the payee receive my "FPS" payment?

  • Can I transfer foreign currency to other local bank accounts via "FPS"?

  • Can I enter Chinese in "FPS" beneficiary name field?

  • What is “Telegraphic Transfer”?

  • Is there any fee to charge for "Telegraphic Transfer"?

  • Any cut-off time for "Telegraphic Transfer"?

  • Can I make “Telegraphic Transfer” on public holidays?

  • When will the beneficiary receive the funds I pay through "Telegraphic Transfer"?

  • Can I input special character in the beneficiary name field when I make a domestic transfer or international remittance through “Telegraphic Transfer”?

  • Do I need to input an intermediary bank when I make a Telegraphic Transfer payment?

  • What is Bank information required for Telegraphic Transfer?

  • How can I check my account transaction records?

  • How can I check the details of the pending "Drafted Transactions"?

  • What is "Corporate FPS ID"?

  • How to register/cancel "Corporate FPS ID"?

  • Are there any charges for "Corporate FPS ID" registration/cancellation?

  • How long does it take to register a "Corporate FPS ID"?

  • How can I check my "Corporate FPS ID" after successfully registration?

  • Can I register more than one "Corporate FPS ID"?

  • What Bank information is required to provide to third party for "Cross-Border Inward Remittance*"?

• Questions related to high risk alert

  • If I find my recipient's FPS proxy ID / bank account number / SVF account number is being flagged by the high risk alert, how can I remove it?

  • Will Bank / SVF operator be able to help to remove my FPS proxy IDs / bank account numbers / SVF account numbers from the high risk alert?

  • If I want to report a suspicious FPS proxy ID / bank account number / SVF account number, what should I do?

  • If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?

  • Why is my recipient's FPS proxy ID / bank account number / SVF account number previously not tagged in the high risk alert but now being tagged?

  • What is the source of the high risk alert and how is my private information being protected?

  • Why I found my FPS proxy ID / bank account number / SVF account number on the high risk alert when doing transfer? I did not commit any crime!

  • I discovered my recipient's mobile number / account number has been flagged in Scameter. How come the bank / SVF operator did not alert me when I now try to make payment to this FPS proxy ID / bank account number / SVF account number?

  • I discovered my recipient's mobile number / account number has been flagged in Scameter. How come the bank / SVF operator did not alert me when I previously made payment to this FPS proxy ID / bank account number / SVF account number?

• Questions on the scope

  • Why no high risk alerts are generated when I conduct online transfers to suspicious corporate bank account? (the online Scameter offers search service of suspicious corporate bank accounts too)

• Questions on operation

  • How would I know if my recipient's mobile number / email address / FPS Identifier / bank account / SVF account is flagged for high risk alert?

  • If I confirm to the bank to proceed with a transfer with FPS proxy ID (i.e. mobile number/email address/FPS Identifier) / bank account / SVF account flagged as “High Risk” and subsequently realize being scammed, what should I do?

  • If a recipient's mobile number is flagged as "High Risk", will his/her email address / FPS Identifier / bank account number / SVF account number also be flagged by the high risk alert?

  • Can I confirm and accept the high risk alert message and make transfer to the FPS proxy ID / bank account number / SVF account number on the high risk alert?

Time Deposit

• What currencies are available for "Time Deposit"?

• What "Time Deposit" tenors are available?

• Any cut-off time for "Time Deposit"?

• Can I authorize the "Time Deposit" another day?

• Can I withdraw the term before the expiry date?

• How to change the renewal instruction after making a "Time Deposit"?

• Can I make a "Time Deposit" on public holidays?

• Does "Time Deposit" support Chinese input?

Foreign Exchange

• What currencies are available for "Time Deposit"?

• Any cut-off time for "Foreign Exchange"?

• How to perform "Foreign Exchange" through Corporate Internet Banking?

• Are the exchange rates up-to-date?

• Is there any fee to charge for "Foreign Exchange"?

• What is the transaction limit on "Foreign Exchange"?

• What can I use the foreign currency exchanged for?

• How long is the "Foreign Exchange" rate valid for?

• How can I inquire about my "Foreign Exchange" transactions through Corporate Internet Banking?

• How can I ensure the "Foreign Exchange" instruction has been submitted?

• Can I set forward date exchange instruction?

• I mistakenly swapped the buy/sell direction. Can you cancel the transaction for me?

• Can I make a "Foreign Exchange" on public holidays?

Open Banking

• What is Open Banking?

• What is Interbank Account Data Sharing (IADS)?

• How do I know which banks are Interbank Account Data Sharing (IADS) participating banks?

• Which users can use the Interbank Account Data Sharing (IADS) services?

• Which users can use the Interbank Account Data Sharing (IADS) services?

• How can I check the account information I have authorized to other banks?

• How can I provide consent to other banks for account data sharing?

• How can I revoke my consent for account data sharing to other banks?

• If you have any questions about the Interbank Account Data Sharing (IADS) program, what should I do?