Streamlined Corporate Account Opening
- What is a "Streamlined Corporate Account"?
- How to open a corporate internet banking account with Airstar Bank?
- How to check the status of my account opening application?
- What is "Eligible SME" and what are the required documents for applying a Streamlined Corporate Account?
- How long does it take for an eligible SME to open a Streamlined Corporate Account?
- How to submit the required documents to apply for a Streamlined Corporate Account?
- If I have an incomplete application or my application is rejected, how long will my account opening information be retained?
- What are the differences between a "Streamlined Corporate Account" and a standard corporate bank account?
- How is "aggregate outward fund transfer limit" calculated? Would I be notified if such of my Streamlined Corporate Account is about to exceed HKD10,000,000 or equivalent?
- What would happen if rolling 12-month aggregate outward fund transfer of Streamlined Corporate Account exceeds HKD10,000,000 or equivalent?
- How to upgrade my Streamlined Corporate Account to a standard corporate account? When can I upgrade my Streamlined Corporate Account?
- How can I view and manage my Streamlined Corporate Account?

Corporate Internet Banking and Corporate Token
- Log in to Corporate Internet Banking for the first time
- Can I use the “Corporate Internet Banking” service overseas?
- What is “Corporate Token”?
- How can I set the login password for "Corporate Internet Banking" and "Corporate Token"?
- If I changed my mobile phone, how can I transfer my “Corporate Token” to the new mobile phone?
- How can I change my “Corporate Token” password?
- What should I do if I forgot the “Corporate Token” password created by myself?
- What should I do if the One Time Password generated by the “Corporate Token” has been expired?
- What should I do if I didn’t receive the initial password for “Corporate Token” activation?
- My mobile phone cannot receive the SMS One Time Password for “Corporate Token” activation, what can I do?
- Will there be a charge for receiving One Time Password via SMS?
- What should I do if my mobile phone is lost or stolen?
- What should I do if my user account is locked because of entering incorrect password in the “Corporate Token” or when I login to Corporate Internet Banking for more than five times?

Corporate Account Management
- What is the maximum number of Administration users can be set at the same time?
- What is the maximum number of Normal users can be set at the same time?
- Is there monthly fee for using Corporate Internet Banking?
- Can I change the functions under “Common Functions”?
- How can I set or update the daily transaction limit for the account and user(s)?
- For some instructions/transactions, I would like to have different level of approval process. How can I set it up?
- How to suspend certain users of “Corporate Internet Banking”?
- How to suspend “Corporate Internet Banking”?
- After the “Corporate Internet Banking” service is suspended, can I login again?
- How can I change my “Corporate Internet Banking” password?

Fund Transfer
- Fund Transfer
  - What is the maximum daily transfer limit for local fund transfer on Corporate Internet Banking?
  - What types of activities will be included in the daily limit calculation for Fund Transfer?
  - What kind of Fund Transfer is supported on Corporate Internet Banking?
  - What should I do if I accidentally made a payment to a wrong party?
  - Will the payee banks perform name checking for the fund transfer initiated by me/us?
  - How can I know if the fund is debited from my account?
  - How long does the pending approval transactions will be kept in Corporate Internet Banking?
  - What is Dynamic Password?
  - How can I/we cancel the Fund Transfer Instruction?
  - What should I/we do if any suspicious events/transactions are found?
  - What should I/we do when I found a fund is transferred mistakenly to us?
  - What is the function of "Beneficiary Management"?
  - What is "Intrabank Transfer"?
  - What is the cut-off time for "Intrabank Transfer" transactions?
  - Is there a daily fund out limit for "Intrabank Transfer"?
  - What is "RTGS"?
  - What about service charges for RTGS transactions?
  - What is the cut-off time for "RTGS" transactions?
  - Can I make "RTGS" on public holidays?
  - Can I input special character in the beneficiary name field when I make outward RTGS payment to a HK local bank?
  - What is "Faster Payment System" or "FPS"?
  - Are there any charges for "FPS"?
  - When will the payee receive my "FPS" payment?
  - Can I transfer foreign currency to other local bank accounts via "FPS"?
  - Can I enter Chinese in "FPS" beneficiary name field?
  - What is “Telegraphic Transfer”?
  - Is there any fee to charge for "Telegraphic Transfer"?
  - Any cut-off time for "Telegraphic Transfer"?
  - Can I make “Telegraphic Transfer” on public holidays?
  - When will the beneficiary receive the funds I pay through "Telegraphic Transfer"?
  - Can I input special character in the beneficiary name field when I make a domestic transfer or international remittance through “Telegraphic Transfer”?
  - Do I need to input an intermediary bank when I make a Telegraphic Transfer payment?
  - What is Bank information required for Telegraphic Transfer?
  - How can I check my account transaction records?
  - How can I check the details of the pending "Drafted Transactions"?
  - What is "Corporate FPS ID"?
  - How to register/cancel "Corporate FPS ID"?
  - Are there any charges for "Corporate FPS ID" registration/cancellation?
  - How long does it take to register a "Corporate FPS ID"?
  - How can I check my "Corporate FPS ID" after successfully registration?
  - Can I register more than one "Corporate FPS ID"?
  - What Bank information is required to provide to third party for "Cross-Border Inward Remittance*"?
- Questions related to high risk alert
  - If I find my recipient's FPS proxy ID / bank account number / SVF account number is being flagged by the high risk alert, how can I remove it?
  - Will Bank / SVF operator be able to help to remove my FPS proxy IDs / bank account numbers / SVF account numbers from the high risk alert?
  - If I want to report a suspicious FPS proxy ID / bank account number / SVF account number, what should I do?
  - If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
  - Why is my recipient's FPS proxy ID / bank account number / SVF account number previously not tagged in the high risk alert but now being tagged?
  - What is the source of the high risk alert and how is my private information being protected?
  - Why I found my FPS proxy ID / bank account number / SVF account number on the high risk alert when doing transfer? I did not commit any crime!
  - I discovered my recipient's mobile number / account number has been flagged in Scameter. How come the bank / SVF operator did not alert me when I now try to make payment to this FPS proxy ID / bank account number / SVF account number?
  - I discovered my recipient's mobile number / account number has been flagged in Scameter. How come the bank / SVF operator did not alert me when I previously made payment to this FPS proxy ID / bank account number / SVF account number?
- Questions on the scope
  - Why no high risk alerts are generated when I conduct online transfers to suspicious corporate bank account? (the online Scameter offers search service of suspicious corporate bank accounts too)
- Questions on operation
  - How would I know if my recipient's mobile number / email address / FPS Identifier / bank account / SVF account is flagged for high risk alert?
  - If I confirm to the bank to proceed with a transfer with FPS proxy ID (i.e. mobile number/email address/FPS Identifier) / bank account / SVF account flagged as “High Risk” and subsequently realize being scammed, what should I do?
  - If a recipient's mobile number is flagged as "High Risk", will his/her email address / FPS Identifier / bank account number / SVF account number also be flagged by the high risk alert?
  - Can I confirm and accept the high risk alert message and make transfer to the FPS proxy ID / bank account number / SVF account number on the high risk alert?

Time Deposit
- What currencies are available for "Time Deposit"?
- What "Time Deposit" tenors are available?
- Any cut-off time for "Time Deposit"?
- Can I authorize the "Time Deposit" another day?
- Can I withdraw the term before the expiry date?
- How to change the renewal instruction after making a "Time Deposit"?
- Can I make a "Time Deposit" on public holidays?
- Does "Time Deposit" support Chinese input?

Foreign Exchange
- What currencies are available for "Time Deposit"?
- Any cut-off time for "Foreign Exchange"?
- How to perform "Foreign Exchange" through Corporate Internet Banking?
- Are the exchange rates up-to-date?
- Is there any fee to charge for "Foreign Exchange"?
- What is the transaction limit on "Foreign Exchange"?
- What can I use the foreign currency exchanged for?
- How long is the "Foreign Exchange" rate valid for?
- How can I inquire about my "Foreign Exchange" transactions through Corporate Internet Banking?
- How can I ensure the "Foreign Exchange" instruction has been submitted?
- Can I set forward date exchange instruction?
- I mistakenly swapped the buy/sell direction. Can you cancel the transaction for me?
- Can I make a "Foreign Exchange" on public holidays?

Open Banking
- What is Open Banking?
- What is Interbank Account Data Sharing (IADS)?
- How do I know which banks are Interbank Account Data Sharing (IADS) participating banks?
- Which users can use the Interbank Account Data Sharing (IADS) services?
- Which users can use the Interbank Account Data Sharing (IADS) services?
- How can I check the account information I have authorized to other banks?
- How can I provide consent to other banks for account data sharing?
- How can I revoke my consent for account data sharing to other banks?
- If you have any questions about the Interbank Account Data Sharing (IADS) program, what should I do?

My mobile phone cannot receive the SMS One Time Password for “Corporate Token” activation, what can I do?

Please try to solve the issue by the following ways and request another SMS One Time Password.

1. Check if the phone is down or the phone number is in arrears.
2. Check if SMS is blocked by the blocking application in the phone.
3. Check the mobile phone network conditions, when the mobile phone signal is poor, there may be delays or unreceiving situations.

Please request a new SMS One Time Password again after 60 seconds.

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