Streamlined Corporate Account Opening
- What is a "Streamlined Corporate Account"?
- How to open a corporate internet banking account with Airstar Bank?
- How to check the status of my account opening application?
- What is "Eligible SME" and what are the required documents for applying a Streamlined Corporate Account?
- How long does it take for an eligible SME to open a Streamlined Corporate Account?
- How to submit the required documents to apply for a Streamlined Corporate Account?
- If I have an incomplete application or my application is rejected, how long will my account opening information be retained?
- What are the differences between a "Streamlined Corporate Account" and a standard corporate bank account?
- How is "aggregate outward fund transfer limit" calculated? Would I be notified if such of my Streamlined Corporate Account is about to exceed HKD10,000,000 or equivalent?
- What would happen if rolling 12-month aggregate outward fund transfer of Streamlined Corporate Account exceeds HKD10,000,000 or equivalent?
- How to upgrade my Streamlined Corporate Account to a standard corporate account? When can I upgrade my Streamlined Corporate Account?
- How can I view and manage my Streamlined Corporate Account?

Corporate Internet Banking and Corporate Token
- Log in to Corporate Internet Banking for the first time
- Can I use the “Corporate Internet Banking” service overseas?
- What is “Corporate Token”?
- How can I set the login password for "Corporate Internet Banking" and "Corporate Token"?
- If I changed my mobile phone, how can I transfer my “Corporate Token” to the new mobile phone?
- How can I change my “Corporate Token” password?
- What should I do if I forgot the “Corporate Token” password created by myself?
- What should I do if the One Time Password generated by the “Corporate Token” has been expired?
- What should I do if I didn’t receive the initial password for “Corporate Token” activation?
- My mobile phone cannot receive the SMS One Time Password for “Corporate Token” activation, what can I do?
- Will there be a charge for receiving One Time Password via SMS?
- What should I do if my mobile phone is lost or stolen?
- What should I do if my user account is locked because of entering incorrect password in the “Corporate Token” or when I login to Corporate Internet Banking for more than five times?

Corporate Account Management
- What is the maximum number of Administration users can be set at the same time?
- What is the maximum number of Normal users can be set at the same time?
- Is there monthly fee for using Corporate Internet Banking?
- Can I change the functions under “Common Functions”?
- How can I set or update the daily transaction limit for the account and user(s)?
- For some instructions/transactions, I would like to have different level of approval process. How can I set it up?
- How to suspend certain users of “Corporate Internet Banking”?
- How to suspend “Corporate Internet Banking”?
- After the “Corporate Internet Banking” service is suspended, can I login again?
- How can I change my “Corporate Internet Banking” password?

Fund Transfer
- Fund Transfer
  - What is the maximum daily transfer limit for local fund transfer on Corporate Internet Banking?
  - What types of activities will be included in the daily limit calculation for Fund Transfer?
  - What kind of Fund Transfer is supported on Corporate Internet Banking?
  - What should I do if I accidentally made a payment to a wrong party?
  - Will the payee banks perform name checking for the fund transfer initiated by me/us?
  - How can I know if the fund is debited from my account?
  - How long does the pending approval transactions will be kept in Corporate Internet Banking?
  - What is Dynamic Password?
  - How can I/we cancel the Fund Transfer Instruction?
  - What should I/we do if any suspicious events/transactions are found?
  - What should I/we do when I found a fund is transferred mistakenly to us?
  - What is the function of "Beneficiary Management"?
  - What is "Intrabank Transfer"?
  - What is the cut-off time for "Intrabank Transfer" transactions?
  - Is there a daily fund out limit for "Intrabank Transfer"?
  - What is "RTGS"?
  - What about service charges for RTGS transactions?
  - What is the cut-off time for "RTGS" transactions?
  - Can I make "RTGS" on public holidays?
  - Can I input special character in the beneficiary name field when I make outward RTGS payment to a HK local bank?
  - What is "Faster Payment System" or "FPS"?
  - Are there any charges for "FPS"?
  - When will the payee receive my "FPS" payment?
  - Can I transfer foreign currency to other local bank accounts via "FPS"?
  - Can I enter Chinese in "FPS" beneficiary name field?
  - What is “Telegraphic Transfer”?
  - Is there any fee to charge for "Telegraphic Transfer"?
  - Any cut-off time for "Telegraphic Transfer"?
  - Can I make “Telegraphic Transfer” on public holidays?
  - When will the beneficiary receive the funds I pay through "Telegraphic Transfer"?
  - Can I input special character in the beneficiary name field when I make a domestic transfer or international remittance through “Telegraphic Transfer”?
  - Do I need to input an intermediary bank when I make a Telegraphic Transfer payment?
  - What is Bank information required for Telegraphic Transfer?
  - How can I check my account transaction records?
  - How can I check the details of the pending "Drafted Transactions"?
  - What is "Corporate FPS ID"?
  - How to register/cancel "Corporate FPS ID"?
  - Are there any charges for "Corporate FPS ID" registration/cancellation?
  - How long does it take to register a "Corporate FPS ID"?
  - How can I check my "Corporate FPS ID" after successfully registration?
  - Can I register more than one "Corporate FPS ID"?
  - What Bank information is required to provide to third party for "Cross-Border Inward Remittance*"?
- Questions related to high risk alert
  - If I find my recipient's FPS proxy ID / bank account number / SVF account number is being flagged by the high risk alert, how can I remove it?
  - Will Bank / SVF operator be able to help to remove my FPS proxy IDs / bank account numbers / SVF account numbers from the high risk alert?
  - If I want to report a suspicious FPS proxy ID / bank account number / SVF account number, what should I do?
  - If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
  - Why is my recipient's FPS proxy ID / bank account number / SVF account number previously not tagged in the high risk alert but now being tagged?
  - What is the source of the high risk alert and how is my private information being protected?
  - Why I found my FPS proxy ID / bank account number / SVF account number on the high risk alert when doing transfer? I did not commit any crime!
  - I discovered my recipient's mobile number / account number has been flagged in Scameter. How come the bank / SVF operator did not alert me when I now try to make payment to this FPS proxy ID / bank account number / SVF account number?
  - I discovered my recipient's mobile number / account number has been flagged in Scameter. How come the bank / SVF operator did not alert me when I previously made payment to this FPS proxy ID / bank account number / SVF account number?
- Questions on the scope
  - Why no high risk alerts are generated when I conduct online transfers to suspicious corporate bank account? (the online Scameter offers search service of suspicious corporate bank accounts too)
- Questions on operation
  - How would I know if my recipient's mobile number / email address / FPS Identifier / bank account / SVF account is flagged for high risk alert?
  - If I confirm to the bank to proceed with a transfer with FPS proxy ID (i.e. mobile number/email address/FPS Identifier) / bank account / SVF account flagged as “High Risk” and subsequently realize being scammed, what should I do?
  - If a recipient's mobile number is flagged as "High Risk", will his/her email address / FPS Identifier / bank account number / SVF account number also be flagged by the high risk alert?
  - Can I confirm and accept the high risk alert message and make transfer to the FPS proxy ID / bank account number / SVF account number on the high risk alert?

Time Deposit
- What currencies are available for "Time Deposit"?
- What "Time Deposit" tenors are available?
- Any cut-off time for "Time Deposit"?
- Can I authorize the "Time Deposit" another day?
- Can I withdraw the term before the expiry date?
- How to change the renewal instruction after making a "Time Deposit"?
- Can I make a "Time Deposit" on public holidays?
- Does "Time Deposit" support Chinese input?

Foreign Exchange
- What currencies are available for "Time Deposit"?
- Any cut-off time for "Foreign Exchange"?
- How to perform "Foreign Exchange" through Corporate Internet Banking?
- Are the exchange rates up-to-date?
- Is there any fee to charge for "Foreign Exchange"?
- What is the transaction limit on "Foreign Exchange"?
- What can I use the foreign currency exchanged for?
- How long is the "Foreign Exchange" rate valid for?
- How can I inquire about my "Foreign Exchange" transactions through Corporate Internet Banking?
- How can I ensure the "Foreign Exchange" instruction has been submitted?
- Can I set forward date exchange instruction?
- I mistakenly swapped the buy/sell direction. Can you cancel the transaction for me?
- Can I make a "Foreign Exchange" on public holidays?

Open Banking
- What is Open Banking?
- What is Interbank Account Data Sharing (IADS)?
- How do I know which banks are Interbank Account Data Sharing (IADS) participating banks?
- Which users can use the Interbank Account Data Sharing (IADS) services?
- Which users can use the Interbank Account Data Sharing (IADS) services?
- How can I check the account information I have authorized to other banks?
- How can I provide consent to other banks for account data sharing?
- How can I revoke my consent for account data sharing to other banks?
- If you have any questions about the Interbank Account Data Sharing (IADS) program, what should I do?

How can I/we cancel the Fund Transfer Instruction?

Sorry, you cannot cancel the instruction once it is approved by the final approver.

Please check and ensure all information are correct before you initiate/approve an instruction. The instruction will be processed immediately after final approval, so it is irrevocable.

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